FAQ | SURF Incubator

Can we bring our own food?

Yes, you are welcome to bring your own food and beverages into our spaces. We also have catering options available if you prefer.

What are your hours of operation?

Our standard hours are Monday to Friday, 8 AM to 6 PM. However, many of our spaces can be booked outside these hours for special events.

Is there parking available?

Yes, we have a secure parking garage below the building. Many of our spaces include complimentary all-day parking vouchers.

Do you provide AV equipment?

Yes, most of our spaces come equipped with basic AV equipment, including projectors, screens, and sound systems. Additional equipment can be rented if needed.

Can I book a space for a recurring event?

Absolutely! We offer flexible booking options for recurring events. Please contact our team to discuss your specific needs and availability.

What is your cancellation policy?

We understand that plans can change. Our cancellation policy allows for full refunds if canceled at least 48 hours in advance. Please refer to our booking terms for more details.

Do you offer discounts for non-profits or community organizations?

Yes, we offer special rates for non-profits and community organizations. Please contact us to learn more about our community discount program.

Is there a minimum booking time?

Yes, our minimum booking time is typically 2 hours for event spaces and 1 hour for smaller rooms.

Can I customize the layout of the space?

Yes, we offer flexible layouts for our spaces. You can choose from various seating arrangements to suit your event's needs. Just let us know your preferences when booking.

Do you have high-speed internet?

Yes, all our spaces come with high-speed WiFi included in the rental. We also offer wired internet options for those who need a more stable connection.

Can I bring my own equipment?

Yes, you are welcome to bring your own equipment, such as laptops, projectors, or any other technology you need for your event. We also provide basic AV equipment in most spaces.

What is the capacity of your largest event space?

Our largest event space can accommodate up to 150 people for standing events and 100 for seated arrangements. It features flexible seating options and state-of-the-art AV equipment.

Do you have breakout rooms available?

Yes, we have several breakout rooms available that can be used for smaller group discussions or workshops. These rooms are equipped with whiteboards and high-speed internet.

Can I host a workshop or training session?

Absolutely! Our spaces are perfect for workshops and training sessions. We can provide seating arrangements, AV equipment, and catering options to suit your needs.

Is there a kitchen available for use?

Yes, we have a shared kitchen available for all space renters. It includes a refrigerator, microwave, coffee maker, and sink. You are welcome to use it during your booking.

Do you offer any additional services?

Yes, we offer a range of additional services, including catering, event planning assistance, technical support, and the ability to receive packages in advance of your event. We also have a creative studio space available for recording and photography. Please let us know your needs when booking.

How do I book a space?

You can book spaces through our online booking system or by contacting our team directly. We'll help you find the perfect space for your needs and check availability.

What's included with space rentals?

All spaces include high-speed WiFi, basic AV equipment, kitchen access, and many include complimentary parking vouchers. Specific amenities vary by space.

Do you offer tours?

Yes! We'd love to show you around our facility. Contact us to schedule a tour and see our spaces in person.

What are your membership options?

We offer Day Passes, Float Desk memberships, and Anchored Desk memberships. Each option provides different levels of access and benefits.

Is parking available?